Client Relationship Manager

Client Services Manager

Location: Hybrid (UK-based, 3 days onsite)

Salary: circa. £40,000

Hours: Permanent, full-time (39.5 hours per week)

Position Summary:

Our client is seeking a driven and customer-focused Client Services Manager to support the onboarding, delivery, and ongoing management of a premium client portfolio. This role is responsible for ensuring exceptional service delivery, maintaining high levels of client satisfaction, and identifying opportunities to grow client accounts.

Key Responsibilities

• Lead and manage key client relationships, ensuring consistent and effective communication

• Develop a strong understanding of internal functions (marketing, technical, data/insight, operations) to support client delivery

• Attend and present in client meetings, providing updates on performance, products, and market trends

• Manage client requests and coordinate with internal stakeholders to deliver solutions efficiently

• Analyse data and reporting to identify trends, insights, and growth opportunities

• Provide performance feedback and reporting to senior management

• Manage both internal and external stakeholders effectively

• Support the development and execution of client growth strategies

• Collaborate with senior leadership to drive account expansion and retention

• Maintain compliance with relevant company policies and standards

Experience & Skills

• Proven experience in a client management or account management role

• Confident, proactive, and self-motivated with the ability to deliver against objectives

• Strong communication skills, with the ability to engage senior stakeholders both internally and externally

• Comfortable acting as a key representative and point of contact for clients

• Strong understanding of client service delivery within a commercial environment

• Strong presentation and interpersonal skills

Search is an equal opportunities recruiter and we welcome applications from all suitably skilled or qualified applicants, regardless of their race, sex, disability, religion/beliefs, sexual orientation or age.