Client Services Coordinator
Sammons Recruitment Ltd
This is a rewarding opportunity for someone who is passionate about delivering exceptional customer service and supporting clients through important life events. The successful candidate will play a key role in ensuring clients receive a seamless, professional and compassionate experience from their initial enquiry through to service delivery.
This position requires excellent communication skills, strong attention to detail and the ability to handle sensitive situations with empathy, discretion, and professionalism.
What’s On Offer
- Location: Hastings
- Salary: £29,000 per annum
- Job Type: Full-Time, Permanent
Key Responsibilities
- Acting as a primary point of contact for clients, providing a high standard of customer care
- Managing enquiries via telephone, email and in person
- Coordinating client requirements and ensuring services are delivered efficiently
- Maintaining accurate records and updating internal systems
- Liaising with colleagues, suppliers and external contacts to ensure smooth service delivery
- Preparing documentation and correspondence accurately and professionally
- Managing appointments, schedules and client communications
- Following up with clients and ensuring all requirements are met
- Handling confidential information with sensitivity and discretion
- Providing administrative support to the wider team as required
Skills, Experience & Training Requirements
- Previous experience within a customer service, client services, administration or coordination role
- Excellent communication and interpersonal skills
- Strong organisational and time management abilities
- High attention to detail and accuracy
- Ability to manage multiple tasks and priorities effectively
- Competent IT skills, including Microsoft Office applications
- Professional and compassionate approach when dealing with clients
- Experience working within a service-led environment
- Experience handling sensitive or emotionally challenging situations
- Knowledge of CRM or client management systems
- Full UK driving licence (mandatory)
Our Ideal Candidate
- Has a naturally caring, empathetic and professional manner
- Is confident communicating with people from all backgrounds
- Remains calm and composed in sensitive situations
- Takes pride in delivering exceptional customer service
- Is highly organised and able to manage a varied workload
- Demonstrates discretion, confidentiality and emotional intelligence
- Works well both independently and as part of a team
- Is proactive, dependable and solutions focused
If you are an experienced customer service or administration professional who enjoys helping people and delivering exceptional service, we would love to hear from you. Apply today with your CV for immediate consideration.
If you know someone suitable for this role, share the word and through our referral scheme receive up to £250! Click here for further details on our recommendation scheme. This is just one of the many roles we are working on at the Sammons Recruitment Group. Please visit our website (url removed) for full details on all Permanent, Temporary and Contract career opportunities we are actively seeking candidates for. Recruiting on the basis of Talent, we are committed to supporting and promoting diversity in the workplace and consider all applications. Any salary advertised is for search purposes only. If you have not heard from us within 7 days you will have not been successful on this occasion, however, we would welcome your application for alternative vacancies.
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