Client Services Director (Influencer)

KRG's client is a high-growth agency operating at the intersection of influencer marketing and talent management. Working with globally recognised organisations, major institutions, and high-profile public-facing brands, they help shape how influential voices connect with audiences that are increasingly unreachable through traditional media.

*Please note that this role requires EST based candidates due to client needs.

This is an opportunity to join a category-defining business within the creator economy, supporting campaigns that influence public opinion, build reputation, and deliver measurable engagement through creator-led strategies.

The business works across enterprise and high-profile accounts, delivering integrated influencer and digital communications programmes spanning corporate affairs, public affairs, reputation, advocacy, and political communications.

The Opportunity

KRG are looking for a Director of Client Services to lead and grow a portfolio of strategic client partnerships across Corporate Affairs, Public Affairs, and Political Communications.

This is a senior leadership role suited to someone who combines executive-level client management with strong operational capability and previous experience delivering complex, high-visibility campaigns.

You'll act as a trusted advisor to senior stakeholders, overseeing integrated influencer marketing programmes, leading cross-functional teams and driving long-term account growth.

Key Responsibilities

• Act as the senior lead across a select portfolio of high-profile client accounts, owning relationship management and account success.
• Build trusted partnerships with executive stakeholders and provide strategic counsel on communications, audience engagement, and campaign direction.
• Lead high-stakes client conversations, issue management, and decision-making processes.
• Oversee campaign measurement and performance reporting, translating insights into strategic recommendations and measurable outcomes.
• Direct the development of client deliverables including presentations, strategic recommendations, creator briefs, messaging frameworks, and executive materials.
• Manage commercial delivery including budgets, contracts, forecasting, and invoicing.
• Drive operational excellence by improving systems, workflows, and scalable delivery processes.
• Contribute to broader leadership initiatives, team development, and organisational growth.
• Support new business activity through pitches, proposals, and strategic growth initiatives.
• Identify opportunities to expand client partnerships and increase account value.
• Represent the business externally through networking, industry events, speaking opportunities, and thought leadership.
• Help shape the organisation's perspective on emerging trends across creator marketing, digital influence, and online culture.

About You

• Significant, Director level experience within client services/ account leadership
• Strong experience and knowledge of corporate or political influencer marketing campaigns and strategic communications.
• Strong experience managing senior stakeholders including C-suite executives, public figures, government stakeholders, or equivalent.
• Proven success leading enterprise-level accounts and delivering integrated campaigns.
• Commercially minded with experience managing budgets, scopes, timelines, and campaign performance.
• Exceptional communication, stakeholder management, and presentation skills.
• Strong operator with the ability to manage multiple complex workstreams simultaneously.
• Comfortable navigating ambiguity and performing in fast-paced, high-growth environments.
• Strong understanding of creator ecosystems across platforms including TikTok, YouTube, Instagram and emerging channels.

Why Join?

• Work on high-profile, culturally relevant campaigns with recognised global organisations.
• Operate at the forefront of influencer marketing and creator-led communications.
• Join a fast-scaling environment with strong growth potential and leadership exposure.
• Opportunity to shape strategy and build long-term client partnerships in an emerging category.

Perks/ Benefits

• Health, vision and dental insurance
• Flexible PTO
• 401k
• 2-week, end of year holiday closure
• Discretionary bonus (annual)
• Bi-Annual reviews
• Remote working (EST time zone required)