Clubhouse Operations Manager

About the Role

We’re seeking a proactive and customer-focused Hospitality Operations Manager to take responsibility for the day-to-day running of our client’s clubhouse. This hands-on role combines front-of-house service with operational management, ensuring a seamless and high-quality experience for all guests.

You will play a key role in maintaining standards, managing bookings, supporting events, and driving revenue through excellent service and attention to detail. This is a fast-paced position suited to someone who thrives under pressure and enjoys variety in their work.

Key Responsibilities

Operations & Guest Experience

• Prepare the clubhouse for daily operations
• Welcome guests and oversee check-in procedures
• Deliver exceptional service across reception, restaurant, and bar
• Maintain high standards of cleanliness and presentation throughout
• Provide food and beverage service, including bar work
• Carry out routine housekeeping tasks

Bookings & Administration

• Manage bookings and enquiries (phone, online, and in person)
• Coordinate shooting lessons, group bookings, and restaurant reservations
• Process customer payments and transactions
• Maintain and manage the clubhouse calendar
• Coordinate freelance staff to ensure smooth operations
• Support events alongside the Events & Sponsorship Manager
• Use Microsoft Business Central effectively for daily operations

Commercial Focus

• Promote and drive sales of lessons, experiences, and memberships
• Identify opportunities to upsell and enhance guest experience

Health & Safety

• Ensure compliance with all health and safety procedures
• Conduct routine checks, including weekly fire alarm testing

About You

Essential

• Previous hospitality or customer-facing experience
• Strong organisational and communication skills
• Positive, team-oriented approach
• Flexible and adaptable to business needs
• Competent with Microsoft Office, Outlook, and scheduling tools

Desirable

• Interest in shooting sports or countryside activities
• Experience with Microsoft Business Central
• Level 2 Food Hygiene certification