Commercial Insurance Handler

Commercial Account Handler

Our client is an independent, award-winning commercial insurance broker with a strong reputation in the market. Due to continued growth and future expansion plans, they are seeking a Commercial Account Handler to join their team at their Darwen office.

Their office benefits from excellent transport links and offers on-site parking.

The Opportunity
We are looking for a motivated and passionate individual who is eager to contribute to the company’s growth and become a valued member of the team. This role offers the opportunity to have real input into day-to-day operations and help drive the business forward.

You will work closely with all departments and provide key support to the Director in managing their book of business.

Key Responsibilities

• Handling incoming enquiries
• Supporting and reporting directly to the Director
• Arranging new policies, renewals, and mid-term adjustments
• Preparing reports, insurance documentation, and presentations
• Coordinating renewal and new business meetings for the Director
• Managing the claims process from start to finish
• Maintaining accurate client records and data
• Negotiating with underwriters to secure the best terms, coverage, and pricing
• Building and maintaining strong relationships with clients and insurers

Essential Requirements

• GCSE Maths and English (Grade A–C / 9–4)
• Proven experience with commercial insurance products
• Experience using Acturis
• Strong communication and interpersonal skills
• Proficient in Microsoft Office
• Professional and detail-oriented approach
• Highly motivated with a proactive attitude
• Strong organisational and time management skills
• Analytical thinking and problem-solving ability
• Demonstrated track record in client retention

Desirable

• CII qualification (or working towards)

Package & Benefits

• 28 days annual leave (including bank holidays), increasing with service
• Access to employee discounts
• Private medical insurance (post-probation)
• Company pension scheme
• On-site parking
• Bonus scheme
• Working hours: Monday–Thursday 9:00–17:00, Friday 9:00–16:30
• Annual salary review