Complaint Handler

Location: Belper, Derbyshire (On-site)
Hours: Full-time, 39.5 hours per week
Shift Pattern: Monday to Friday, shifts between 8:00am - 5:30pm

Brook Street is working with a leading contact centre in Derbyshire to recruit experienced Complaint Handlers to join their expanding team.

• Take full ownership of customer complaints, ensuring timely resolution and positive outcomes
• Carry out thorough investigations using root-cause analysis to identify underlying issues
• Work collaboratively with internal departments to gather all relevant information
• Manage complaints across multiple channels including phone, email, and social media
• Prioritise workload effectively while maintaining accountability for each case
• Provide clear, professional written communication and regular updates to customers and stakeholders

• At least 1 year of experience in complaint handling or resolution
• GCSE grade 4/C (or equivalent) in English and Maths
• Strong written and verbal communication skills
• Excellent attention to detail and organisational skills
• Ability to manage multiple cases simultaneously while maintaining accuracy and professionalism

Brook Street NMR is acting as an Employment Agency in relation to this vacancy.