Complaint Handler

Candidate Source

We are looking for experienced complaint handlers with previous experience within Financial Services firms to join an exciting project in Bracknell. 

As a Complaint Handler, you will be:
  • Logging and investigating new Complaints relating to Motor Finance Commission
  • Collating information regarding the loan/finance agreements
  • Drafting FLRs to answer complaint points/issues
  • Exposure to FOS cases (file build and draft responses)
  • Telephony work (although not a full-time telephony role, there will be an element of customer contact)
Key Skills & Experience As Complaint Handler:
  • Financial services industry experience, including previous complaints or remediation activities.
  • Experience in writing final response letters and updating client systems.
  • A commitment to a longer-term project, with likely extensions for successful candidates into 2026.
  • Ability to commute to Bracknell for onsite working. 
This will be an initial 3-month contract, with a start date expected immediately, but comes with the likely option to extend further for successful candidates. 

You will be working Monday-Friday, (37.5 hours per week) on a hybrid working basis.  This involves 2 days a week onsite in the Bracknell office. 

In return, you will receive a salary of £185 per day, via an umbrella company. 

To apply for this role as Complaint Handler, please click apply online and upload a copy of your latest CV.

Candidate Source Ltd is an advertising agency. Once you have submitted your application it will be passed to the third party Recruiter who is responsible for processing your application. This will include holding and sharing your personal data, our legal basis for this is legitimate interest subject to your declared interest in a job. Our privacy policy can be found on our website and we can be contacted to confirm who your application has been forwarded to.
Apply Now →

Application opens at the source listing. Free for jobseekers.

Related Jobs