Complaints Handler

Location: Halifax
Contract: 6 months

Search are looking for a professional and empathetic Complaints Handler to join an organisation in Halifax for a 6 month fixed term contract. This role is responsible for managing customer complaints from start to finish, ensuring fair, timely, and effective resolutions.

You will play a key role in improving the customer experience by investigating issues, identifying root causes, and supporting continuous improvement across the business.

• Manage customer complaints from initial contact through to resolution
• Investigate issues thoroughly and gather information from relevant departments
• Communicate clearly and professionally with customers at all stages
• Ensure outcomes are fair, consistent, and in line with company policy
• Identify root causes and highlight trends or recurring issues
• Maintain accurate and detailed case records

• Previous experience in complaints handling or a customer service environment
• Strong written and verbal communication skills
• Ability to handle sensitive situations with empathy and professionalism
• Good organisational skills and attention to detail
• Strong problem-solving ability and sound judgement
• Experience using CRM or case management systems is desirable

• Calm and resilient under pressure
• Customer-focused with a strong sense of ownership
• Able to prioritise workload and meet deadlines
• A collaborative approach to working across teams

• Supportive and collaborative working environment
• Opportunity to develop skills and progress your career
• A role where you can make a tangible impact on customer experience
• Excellent training available

This is position is Monday to Friday, 8:30am - 5:00pm which also provides great hybrid flexibility, and will be from a salary of £27,000.

If you're looking for a brand new opportunity where you can take ownership of your work, we'd love to hear from you- apply now to find out more!

Search is an equal opportunities recruiter and we welcome applications from all suitably skilled or qualified applicants, regardless of their race, sex, disability, religion/beliefs, sexual orientation or age