Complaints Officer

Complaints Officer – Hackney Council

Fox Morris Group are working to recruit a Complaints Officer

RESPONSIBLE FOR:

● Checking and quality assuring the work of others

● Leading on work streams that involve managing the input of others

● Leading on projects that involve managing the input of others from across the organisation, and could involve partners

KNOWLEDGE AND EXPERIENCE:

The Business Analysis team will be made up of Performance Officers with a diverse range of knowledge and experience. Performance Officers should therefore be able to evidence experience of delivering positive outcomes in at least one of the following contexts:

● Performance management

● Business process analysis and re-design

● Cost benefit analysis

● Risk analysis

● Benchmarking

● Value for money assessment and analysis

● Service review and improvement

● Business and service planning

● Performance assurance

● Complaints investigations/learning from complaints

IF YOU WISH TO APPLY PLEASE RESPOND FIRSTLY WITH AN UP TO DATE CV, AVAILABILITY/ NOTICE PERIOD, THE ROLE YOU WOULD LIKE TO APPLY FOR & THE HOURLY RATE YOU REQUIRE. 

We do not hold CV’s on file without first speaking.