Completions Manager

Job Title: Completions Manager

Location: Manchester Hybrid

Salary: On Application

Benefits:

• 25 days' holiday (rising to 30 with service) + your birthday off
• Generous matched pension + life assurance
• Private medical cover (Bupa)
• Holiday buy/sell scheme (up to 5 days)
• Eye care support + Employee Assistance Programme
• Recognition awards + regular social events
• Strong learning & development opportunities

About the position of Completions Manager:

We're excited to be working with a Specialist Mortgage Lender who are looking for an experienced Completions Manager to join their team in Manchester.

This is a great opportunity to demonstrate your technical knowledge and experience across completions and/or conveyancing, whilst being hands on and managing a team Completions Specialists and Administration Specialists.

This position will work alongside peer managers across multiple locations, ensuring operational alignment across the teams.

This role suits an experienced Completions Mnager with a Specialist Mortgage Lender background or an experienced manager within conveyancing, providing the technical knowledge is demonstrated.

Responsibilities for the position of Completions Manager:

• Coach and develop team members through performance management, 1-2-1s, and ongoing support.
• Support recruitment within Sales Operations.
• Ensure compliance with policies, procedures, and regulatory requirements across the team.
• Manage team resources and capacity to deliver strong customer service and operational performance.
• Collaborate with Sales Operations management to deliver excellent customer outcomes.
• Maintain high-quality outputs within a "right first time" culture through coaching and feedback.
• Communicate effectively with customers and key stakeholders, including brokers, solicitors, and valuers.
• Ensure SLAs and KPIs are consistently achieved across post-offer mortgage processing.
• Build and maintain effective relationships with internal and external stakeholders.
• Resolve customer, broker, and solicitor queries within agreed timescales.
• Manage complaints and escalations promptly and effectively.
• Identify training needs to support service excellence and continuous improvement.
• Recommend process, policy, and service improvements to support operational efficiency.
• Support completion processing activities to maintain SLAs and KPIs.

Experience required for the position of Completions Manager:

• Mortgage Completions or Conveyancing experience is a must
• Must have strong management experience, having built successful teams and helped them flourish through change
• Full understanding of origination platforms, broker and customer journey and HM Land Registry requirements
• Full understating of the UK Finance handbook
• Strong team player
• Dedication to deliver to required standards and timescales

For more information regarding the role of Completions Manager, contact us.

Stellar Select is acting as an employment agency and is a corporate member of the REC

Due to a high volume of applications, we will only contact you if your application has been successful. We aim to contact all successful contacts within two business days.