Contact Centre Team Manager

Usay Compare is the UK’s leading comparison service for Health and Protection Insurance. We help customers find the right policies with expert advice and outstanding service.

Our teams are friendly, supportive and ambitious, and as we continue to grow, we’re committed to helping our people grow too.

We’re excited to offer an opportunity for a Contact Centre Team Manager to join our team.

This role is responsible for leading, motivating, and developing a team of Contact Centre Agents, ensuring departmental KPIs are achieved while driving continuous improvement and delivering excellent customer outcomes.

• Leading, coaching, and developing a high-performing contact centre team

• Managing performance, KPIs, and quality assurance standards

• Conducting 1-1s, appraisals, and ongoing training

• Supporting recruitment, onboarding, and development of new starters

• Handling escalated complaints in line with FCA requirements

• Analysing performance data and driving improvements

• Maintaining engagement, morale, and a positive team

• Strong leadership and team development experience

• Excellent communication and organisational skills

• Analytical, proactive, and results-driven

• Resilient and able to perform under pressure

• Knowledge of FCA and complaints processes

• A positive, “can do” attitude with the ability to lead through

If you’re enthusiastic, organised and ready to build a career with a company that invests in you, we’d love to hear from you.

Apply today and take your next step with Usay Compare.

#USAY

Usay Compare, part of Everywhen is an equal opportunities employer, with a growing and thriving diversity, equity and inclusion strategy; we are committed to a working environment that is free from discrimination, is inclusive, and empowers our people to bring their whole self to work and reach their full potential.

If your application is successful, we will conduct relevant employment checks prior to you commencing employment with us. These will include verifying your recent employment, address, credit history and a standard criminal record check.

Please note: We may close a vacancy prior to the publish end date if the required quality or number of applications has been received. No Agencies please.