Contract Administrator

Tiger Recruitment

Contract Administrator
Facilities Management
London
Onsite
Temp-to-permanent
£35,000 - £40,000

A London based facilities management firm are seeking a proactive and organised Contract Administrator to play a key role in supporting the day-to-day delivery of facilities services across our client base. Acting as the central point of contact for all facilities-related queries, you will ensure the efficient coordination of planned, preventive, and reactive maintenance, while delivering a high standard of customer service.

Key Responsibilities:

  • Act as the first point of contact for all facilities (soft and hard FM) requests
  • Log, track, and manage jobs via CAFM/helpdesk systems
  • Prioritise and allocate tasks in line with SLAs and urgency
  • Prepare and issue quotes for planned and reactive works, ensuring commercial viability
  • Coordinate engineers, contractors, and service providers to ensure timely delivery
  • Monitor job progress, update stakeholders, and close tasks accurately
  • Handle client queries, complaints, and escalations professionally
  • Maintain accurate records and produce reports on KPIs, SLAs, and performance
  • Support process improvements and system updates
  • Assist with tender submissions, pricing validation, and pipeline governance
About You:
  • Experience in a helpdesk or customer service role within a facilities management firm is essential
  • Familiarity with CAFM systems (e.g. BigChange, Concept, Maximo, ServiceNow)
  • Commercially aware and able to provide quotes
  • Strong organisational skills with the ability to manage multiple priorities
  • Excellent communication and stakeholder management skills
  • Good IT skills, particularly in MS Office (Excel)
  • A professional, friendly, and customer-focused approach
  • Understanding of SLAs, KPIs, and compliance standards
This is a fantastic opportunity for someone who thrives in a fast-paced environment and enjoys coordinating operations while delivering excellent service.

JMM(phone number removed)

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