Corporate Estates Business Analyst
Deekay Technical Recruitment
Remote-friendly
Main duties and responsibilities
- Process mapping and workflow review
- Map current Corporate Estates processes from end to end.
- Document “as is” processes, including roles, responsibilities, decision points, handoffs, approvals, systems used and pain points.
- Work with officers and managers to identify gaps, duplication, delays, unclear ownership and control weaknesses.
- Develop improved “to be” process maps that support clearer accountability, better controls and more efficient service delivery.
- Produce clear process documentation, standard operating procedures, checklists and workflow guidance.
- Ensure processes are practical, easy to follow and suitable for operational use.
- Support the implementation of new or revised processes across the service.
- Utility bill management.
- Vacant property utility account transfers.
- Lease and licence records.
- Payment by assignment.
- Debt and income recovery.
- Rent billing and reconciliation.
- Property record management.
- Legal instruction and escalation processes.
- Key management and property access.
- Repairs, maintenance and property issue escalation.
- Governance, reporting and performance monitoring.
- Business analysis and service improvement
- Analyse current service arrangements and identify opportunities for improvement.
- Gather and document business requirements from managers, officers and stakeholders.
- Identify operational risks, control gaps and areas where processes are not clearly defined.
- Support the development of improvement plans, action trackers and delivery milestones.
- Help prioritise issues based on risk, impact, urgency and service need.
- Produce options, recommendations and practical solutions to support service stabilisation.
- Support managers in embedding improved ways of working.
- Data, systems and records review
- Review the quality, completeness and reliability of Corporate Estates data.
- Support improvements to property records, lease records, utility records and financial information.
- Analyse information held in systems including LeStar and other relevant records.
- Identify missing, inconsistent or duplicate data.
- Support the creation of data cleansing plans and data quality controls.
- Develop trackers, dashboards or reporting tools to monitor progress and performance.
- Ensure process changes are reflected in system use and record keeping.
- Stakeholder engagement
- Work with Corporate Estates staff to understand current working practices and operational pressures.
- Facilitate workshops, meetings and one-to-one discussions to gather information and test process improvements.
- Liaise with internal stakeholders including finance, legal, facilities management, procurement, business support and service managers.
- Capture stakeholder feedback and translate it into clear business requirements and actions.
- Support communication of new processes and ways of working.
- Help clarify roles, responsibilities and escalation routes between teams.
- Documentation and reporting
- Produce clear and concise documentation to support service improvement.
- Maintain action logs, issue logs, risk logs and decision logs.
- Prepare process maps, workflow diagrams, standard operating procedures and guidance notes.
- Produce progress updates and reports for managers and governance meetings.
- Document recommendations, dependencies, risks and next steps.
- Ensure documentation is version controlled and accessible to relevant colleagues.
- Governance and controls
- Support the development of improved governance arrangements across Corporate Estates.
- Identify where controls are missing or not operating effectively.
- Help define approval routes, escalation points and decision-making responsibilities.
- Support the creation of management information to improve oversight.
- Ensure improved processes support auditability, transparency and accountability.
- Help embed consistent working practices across the team.
The Business Analyst will be expected to produce:
- Current-state process maps.
- Future-state process maps.
- Process gap analysis.
- Standard operating procedures.
- Checklists and templates.
- Action trackers.
- Issue and risk logs.
- Data quality reports.
- Improvement recommendations.
- Progress reports.
- Governance and reporting proposals.
- Implementation support for agreed process changes.
Essential knowledge, skills and experience
The successful candidate should have:
- Experience of business analysis, process mapping or service improvement.
- Ability to map and document end-to-end business processes.
- Experience of identifying gaps, risks, inefficiencies and control weaknesses.
- Strong analytical and problem-solving skills.
- Ability to gather and document business requirements.
- Good stakeholder engagement and communication skills.
- Ability to facilitate meetings, workshops or process review sessions.
- Strong written skills and ability to produce clear documentation.
- Good organisational skills and ability to manage multiple workstreams.
- Good attention to detail.
- Ability to work independently and use initiative.
- Confidence working with data, trackers and reporting tools.
- Good IT skills, including Microsoft Excel, Word, PowerPoint and process mapping tools such as Visio, Lucidchart or similar.
- Ability to work with operational teams and translate complex issues into practical actions.
It would be helpful for the postholder to have:
- Experience working in a local authority or public sector environment.
- Experience in property, estates, facilities management, housing, finance or legal services.
- Experience reviewing property, lease, utility, income or debt processes.
- Experience working with CAFM, property management or asset management systems.
- Experience of data cleansing or data quality improvement.
- Experience supporting service stabilisation, transformation or change programmes.
- Understanding of governance, audit, risk and internal control arrangements.
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