Correspondence Manager

Salary: £46,066
Location: Manchester
Start Date: As soon as possible
Closing Date: [Insert closing date]

We are seeking a highly organised and confident Correspondence Manager to join our Communications Team on a temporary agency basis. This is a pivotal role at the heart of our organisation's public-facing activity, managing incoming correspondence from a wide range of stakeholders including MPs, senior civil servants, CEOs and members of the public.

As part of the correspondence function, you will play a leading role in ensuring high-quality, timely and accurate responses, helping to uphold the organisation's reputation and commitment to clear, accessible communication.

You will:

• Monitor the correspondence inbox daily, ensuring all enquiries are logged, tracked and allocated appropriately
• Deliver prompt, accurate and high-quality responses to all correspondence
• Draft letters and emails on a wide range of complex issues, tailoring tone and content for different audiences
• Coordinate input from colleagues to produce clear, consistent responses
• Provide expert advice and guidance to teams on handling correspondence effectively
• Identify and escalate sensitive or high-risk issues that could impact organisational reputation
• Stay informed on current affairs, particularly equality and human rights topics relevant to the organisation
• Support the Head of Corporate Communications in the day-to-day management of the correspondence function
• Represent the correspondence team in internal meetings

We are looking for someone who can bring:

• Proven experience writing for a variety of audiences on complex issues
• Strong ability to translate detailed or technical information into clear, plain English
• Experience of line management and supporting team delivery
• Confidence working in a fast-paced environment with competing priorities
• Experience managing or overseeing day-to-day team operations
• Excellent interpersonal skills, including handling sensitive or challenging enquiries
• Strong organisational skills and the ability to work independently with minimal supervision
• The ability to quickly build knowledge of the organisation and use it to respond effectively to queries
• A collaborative approach, with the ability to build strong relationships across all levels

This is an excellent opportunity to take on a high-impact role within a respected organisation, contributing directly to how we engage with stakeholders and the public.

Brook Street NMR is acting as an Employment Business in relation to this vacancy.