Courier Supervisor

Job Title: Courier Supervisor (AM Shift)

Location: Crawley

Salary: £35,000 per annum

Hours: Monday to Friday, 4.00 – 13.00

An exciting opportunity has arisen for a Courier Supervisor (AM Shift) to join a high-performing company based in Crawley.

This role is ideal for a proactive and driven individual who has experience within a multi-drop, courier environment. You will play a key role in ensuring the smooth coordination of early morning operations, working closely with warehouse teams and drivers to deliver outstanding service and operational efficiency.

Courier/Transport Management:

• Ensure all drivers are fully prepared for departure
• Support loading and dispatch where required
• Act as the main point of contact for drivers during delivery routes
• Assist with delivery issues, breakdowns, and operational queries
• Manage and monitor time-sensitive and premium deliveries

Warehouse & Operations Management

• Open the depot as a key holder and prepare the site for daily operations
• Coordinate and oversee morning parcel sortation activities
• Plan and allocate deliveries across multiple routes
• Organise trailer arrivals, parcel volumes, and operational workflow
• Ensure accurate scanning, sorting, and loading of all parcels
• Monitor progress to achieve targeted sort and dispatch deadline

Team Leadership

• Motivate and support warehouse operatives to meet performance targets
• Foster a positive, team-focused working environment
• Promote accountability and strong communication across teams
• Ensure all drivers are fully prepared for departure

Quality, Compliance & Accuracy

• Conduct quality checks on parcels, identifying damage or sorting errors
• Manage discrepancies and investigate delivery issues, including reviewing CCTV if required
• Maintain accurate system updates and operational statuses
• Ensure misrouted deliveries are quickly identified and resolved
• Post-Sort & Continuous Improvement

• Oversee post-sort organisation and warehouse housekeeping
• Ensure all deliveries and collections are completed daily
• Maintain system accuracy and reporting standards
• Identify areas for improvement and drive operational efficiencies

Experience & Requirements

• Proven experience within a multi-drop / courier role is essential
• Strong leadership skills with a hands-on management style
• Excellent organisation and time management abilities
• Strong communication skills, both written and verbal
• Comfortable working in a fast-paced operational setting
• Good IT and systems knowledge

Due to the urgency of the role apply now for consideration.