Credit Control Administrator

Location: Hybrid, office in Capability Green, Luton

Salary: Competitive

35 hours per week

Are you a problem-solver with a keen eye for detail and a passion for financial accuracy, ready to take the next step in your finance career? We’re looking for a Credit Control Administrator to investigate and resolve outstanding invoice issues, ensuring timely payments and supporting smooth financial operations.

This is a key role where your analytical skills and collaborative approach will help strengthen client relationships and contribute to a high-performing finance team.

As Credit Control Administrator, you’ll: 

• Communicate with clients to resolve account queries and to chase and collect outstanding payments via phone and email
• Build and maintain positive relationships to support timely payments
• Follow debt collection procedures for overdue accounts
• Update spreadsheets/databases, resolve basic queries, and support payment issue resolution
• Assist with sales invoicing and general accounts team tasks
• Process and allocate unassigned payments as needed

As Credit Control Administrator, you’ll have: 

• Experience in credit control and confident using Microsoft Office (especially Excel) and databases
• Excellent written and verbal communication skills, with a professional and approachable style across all levels
• Able to prioritise tasks, manage time effectively, and meet multiple deadlines in a fast-paced environment
• Works well both independently and collaboratively, using initiative and knowing when to seek support
• Maintains accuracy under pressure, takes ownership of work, and adapts well to change

What we offer you

The opportunity to be part of one of the fastest-growing specialist FM providers in the UK. This means that as our teams continue to grow, so can you.

What’s in it for you?

We believe in rewarding talent and creating a workplace where everyone feels valued. Here’s what you’ll get:

• Employee Ownership – You are part of our success!
• 33 days holiday (including bank holidays)
• Company sick pay
• Maternity and paternity leave support
• Life assurance cover
• 24/7 GP access, plus mental health, wellness, financial, and legal support
• Two paid volunteering days per year – Give back to a cause that matters to you
• Exclusive perks and discounts – More than 250 deals available
• Ongoing training and development – From apprenticeships to leadership programs
• Wellbeing, Diversity & Inclusion – Our Mosaic Committee and Mental Health First Aiders are leading the way
• Recognition and rewards – Celebrating our shining stars all year round

Our Commitment to Inclusion

We are committed to creating a workplace where everyone belongs. As an inclusive and equal-opportunity employer, we welcome applicants from all backgrounds and experiences. We believe that diversity drives innovation and excellence, and we strive to build a culture of respect, fairness, and opportunity for all.

Please note: Security clearance (DBS) is required for this role.