Credit Controller

Credit Control Officer

Full Time | Permanent

We are recruiting for an experienced Credit Control Officer to join a growing financial services organisation. This is an excellent opportunity for a proactive and organised individual to take ownership of arrears management, collections activity, and debt recovery processes within a supportive and professional environment.

The successful candidate will play a key role in reducing delinquency, improving collections performance, and maintaining the quality of the loan portfolio, whilst ensuring customers are treated fairly and in line with regulatory standards.

Key Responsibilities

• Manage accounts in arrears from initial contact through to resolution

• Carry out proactive outbound collections activity via telephone, email, and written communication

• Negotiate repayment arrangements and support customers in finding sustainable solutions

• Monitor and manage overdue accounts, ensuring timely follow-up on outstanding balances

• Analyse debtor and collections reports to identify trends and escalate concerns where required

• Maintain accurate records of all customer interactions and payment activity using internal systems

• Reconcile accounts and process incoming payments across multiple channels

• Work closely with internal departments to resolve account discrepancies and queries

• Support continuous improvement initiatives across credit control and collections processes

• Produce performance and collections-related reporting as required

Requirements

• Previous experience within credit control, collections, recoveries, or arrears management

• Experience within financial services, banking, lending, or a regulated environment would be advantageous

• Strong analytical skills with the ability to interpret financial information accurately

• Confident using Microsoft 365, including Excel, along with CRM or financial systems

• Excellent communication and negotiation skills with a professional and customer-focused approach

• Highly organised with strong attention to detail and accuracy

• Ability to work independently and manage workload effectively

What’s on Offer

• Permanent full-time opportunity

• Supportive and collaborative working environment

• Opportunity to develop within a growing finance function

• Employee benefits package

• Ongoing training and career development opportunities

If you are an experienced credit control or collections professional looking for your next opportunity within a professional financial services environment, we would love to hear from you.