Credit Controller

Credit Controller – Residential Property Management

Location: NW London 
Salary: Competitive + Benefits

Are you an experienced Credit Controller with a background in property management, debt recovery, or legal collections? Do you thrive in a fast-paced environment where you can make a real impact on financial performance while delivering excellent customer service?

We are seeking a proactive and highly organised Credit Controller to join our Residential Management team. This is an exciting opportunity to take ownership of a portfolio of residential and mixed-use properties, managing arrears recovery, legal proceedings, and customer account administration while working closely with Property Managers, solicitors, and senior stakeholders.

What You'll Be Doing

As a key member of the team, you will:

• Manage the credit control function for a portfolio of residential and mixed-use properties.
• Monitor rent, service charge, and major works arrears, producing regular reports and recommendations.
• Proactively review arrears cases and implement appropriate recovery strategies.
• Liaise with leaseholders, tenants, mortgage lenders, solicitors, and enforcement agents to maximise debt recovery.
• Negotiate payment plans and settlements while maintaining positive customer relationships.
• Work closely with Property Managers to resolve disputes, breaches of lease, repairs issues, and other matters that may impact debt recovery.
• Prepare documentation and evidence for legal proceedings and instruct solicitors where necessary.
• Represent the company in court proceedings when required.
• Maintain accurate records of all communications and account activity on the property management system.
• Process payments, refunds, write-offs, and other account adjustments in line with company procedures.
• Support the wider Residential Management team on legal disputes and complex arrears matters.

What We're Looking For

• Previous experience in Credit Control, Debt Recovery, Property Management, or a similar role.
• Strong knowledge of arrears management and debt recovery processes.
• Experience dealing with leaseholders, tenants, solicitors, or legal proceedings would be highly advantageous.
• Excellent negotiation and communication skills.
• Strong organisational skills with the ability to manage a varied workload and prioritise effectively.
• High attention to detail and accuracy in record keeping and reporting.
• A professional, customer-focused approach with the confidence to handle challenging conversations.
• Proficiency in Microsoft Office and property management systems.

Why Join Us?

• Opportunity to manage your own portfolio and take ownership of outcomes.
• Work with an experienced and supportive team.
• Exposure to a broad range of property management, legal, and debt recovery matters.
• Competitive salary and benefits package.
• Ongoing professional development and career progression opportunities.

If you're looking for a challenging and rewarding role where you can make a real difference, we'd love to hear from you.