Crew and Information Controller

Keep rail services moving in a fast-paced control centre role. Manage crew, respond to disruption, and deliver real-time operational updates across UK & France. Ideal for organised, calm problem-solvers with strong communication skills and flexibility to work shifts.

Crew & Information Controller (3 roles)

Folkestone

Salary £42,543 per annum

Perm role

Shift Pattern - 2 Earlys/2 Lates/2 Nights - 4 Days Off

We are recruiting on behalf of our client for a pivotal role within a busy Railway Control Centre. This is an exciting opportunity to combine operational planning with real-time decision making in a safety-critical environment.

Why join our client?

• Dynamic, fast-paced environment
• Key role supporting international rail operations
• Opportunities to develop within rail control and operations
• Collaborative and supportive team culture

Key Responsibilities

Crew Controller:

• Allocate drivers and crew to services in real time
• Manage absences and arrange cover to maintain operations
• Communicate with UK and French crews
• Optimise crew utilisation alongside Operational Duty Managers
• Produce space time graphs and forecasts during disruption
• Ensure compliance with working rules and escalate issues
• Support service delivery through crew and stock adjustments
• Respond to operational requests from internal teams

Information Controller:

• Monitor rail services using control systems
• Identify causes of delays and service issues
• Communicate updates to internal teams and external partners
• Log delays, changes and operational events
• Manage platform updates and rake allocations
• Issue SMS updates across service stages
• Maintain accurate digital records and logs

About You

• Educated to A Level or equivalent
• Strong English communication and intermediate French (B2+)
• Excellent attention to detail
• Calm and effective under pressure
• Flexible to work 24/7 shift patterns
• Full driving licence

Desirable:

• Experience in a rail or control centre environment

Morgan Jones is committed to creating a diverse and inclusive environment and is proud to be an equal-opportunity employer. All qualified applicants will receive consideration for employment without regard to race, colour, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status

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