Customer Account Coordinator
Siamo Recruitment a division of Siamo Group.
We are looking for an organised and detail-oriented individual who takes pride in their work and always strives to deliver a high standard.
This role acts as a link between a variety of departments, therefore, strong communication skills and the ability to multitask effectively are essential.
You will be a key point of contact for customers, managing their requirements and coordinating service visits and schedules accordingly.
This varied role offers plenty of responsibility and will allow the right individual to gain independence and autonomy in managing their workload while developing valuable skills and experience.
What the client can offer:
- Flexible start and finish times, allowing up to two half-day flex periods per month
- Discretionary annual bonus scheme
- Opportunity for Christmas shut down
- 20 days holiday + 8 bank holidays
- Company Pension
- Paid Sick leave – after 1 years’ service
- Free On-Site Parking
- Free tea & coffee
- Life Assurance
This Customer Account Coordinator role will have the following responsibilities:
- Organise and allocate workloads for service engineers accordingly
- Book all maintenance visits
- Log all customer interactions on the CRM system
- Manage customer requests and respond via email or telephone
- Schedule maintenance visits for due or overdue work
- Manage engineer holiday requests and plan workloads around absences
- Ensure that all parts and equipment are available for works to be carried out either on site or prior to job commencing.
- Update customers on upcoming booked work and send reminders at least one week before the start date
The ideal candidate for the Customer Account Coordinator role:
- Previous experience in a scheduling, planning, coordination
- Strong customer service experience, ideally handling queries by phone and email
- Good organisational skills with the ability to manage multiple tasks and priorities
- Ability to work well under pressure in a fast-paced environment
- Confident using CRM systems and scheduling/planning software
- High attention to detail and accuracy when managing data and schedules
- Experience working with engineers, field teams, or technical departments would be highly advantageous
Like minded job titles:
Service Coordinator, Works Coordinator, Service Planner, Helpdesk Coordinator, Logistics Coordinator, Customer service executive, Engineer Coordinator
Commutable From: Tetbury, Kemble, Fairford, Stroud, Malmesbury and Swindon
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