Customer Account Specialist

Anderson Knight is delighted to be recruiting for a Customer Account Specialist on behalf of a well-established organisation.

This opportunity is ideal for someone who enjoys helping customers, is confident navigating sensitive conversations, and thrives in a problem-solving environment. Whether you already have experience in collections or financial services, or you’re bringing strong customer service experience and looking to develop in a new sector, we’d love to hear from you.

You’ll play a key role in supporting customers experiencing financial difficulties, helping them find manageable solutions while delivering a high standard of customer care.

Location: Finnieston (Hybrid working available following training and probation)
Salary: £26,000
Hours: 35 hours per week
Shift Pattern: Rotational shifts with 1 in 4 weekends (day off in lieu provided)

• 8:00am – 4:00pm (3 weeks)
• 12:00pm – 8:00pm (1 week)

Key Responsibilities

• Engage with customers who have fallen behind on payments, ensuring all conversations are handled professionally, respectfully, and with empathy.
• Manage both inbound and outbound customer calls to understand individual circumstances and agree suitable repayment arrangements.
• Conduct income and expenditure assessments to identify realistic and sustainable solutions.
• Maintain accurate and detailed records of customer interactions and agreed outcomes.
• Work towards individual and team performance objectives while ensuring fair and positive customer outcomes.
• Deliver excellent customer service while adhering to company policies and regulatory standards.

What We’re Looking For

• Previous experience within customer service, account management, or a telephone-based role.
• Collections or financial services experience would be advantageous, though not essential.
• Strong communication skills with the ability to manage challenging or sensitive conversations confidently.
• Excellent attention to detail and ability to follow established processes.
• A positive, resilient attitude and willingness to learn and develop.

Benefits

• 33 days annual leave (including public holidays)
• Additional birthday leave
• Discretionary bonus scheme
• Up to 15% employer pension contribution
• Private medical insurance and eyecare support
• Hybrid working following training and probation

If you’re customer-focused and looking to build a rewarding career within a supportive and collaborative environment, please submit your CV in confidence for consideration.