Customer Advisor

Oakley Recruitment is working in partnership with a well-established, dynamic organisation based in Birmingham that is offering hybrid working. This is an excellent opportunity to join a thriving fast-paced environment as a Customer Advisor on a permanent basis

Culture and Environment
Our client's culture is vibrant and driven. The behaviours of the team are supportive and respectful and they consistently support each other. They offer hybrid working to ensure that their team have a good work/life balance.

Personality
Self-drive and the ability to motivate and support others is essential to be successful in this role, paired with the ability to work well on your own initiative. This is a great opportunity to get into corporate from retail or hospitality.

Reward

• 35 hours, Monday to Friday – 9am – 5pm, or 10am-6pm on a rota basis
• Occasional Saturday working (1 in every 8 Saturdays), paid at an enhanced rate of time and three-quarters.
• Hybrid working, up to 3 days WFH and 2 in office
• 28 days plus bank holidays – rising to 30 days with length of service
• Buy (5 days) and sell (3 days) holiday
• Annual culture day
• Health benefits – free flu vaccination/eye tests
• Pension scheme; matched + 2% employer contribution
• Refer a friend scheme
• Recognition scheme
• Car scheme available through salary sacrifice
• Flexible benefits platform
• Life assurance
• Free advice and discounts on products and services

Duties & Responsibilities

• Booking appointments
• Proactively contacting customers
• Hitting all key performance indicators for quality of call
• Providing accurate statistical information
• Ensuring that all information is updated on the relevant
• Developing and maintaining good working relationships across the business
• Completing the appropriate administration tasks and updating records
• Identifying and creating an opportunity for cross-sells

Skills and experience

• Previous customer service experience in call centre, retail or hospitality
• Driven and motivated
• Comfortable with negotiating and overcoming objections
• Excellent customer service and communication skills
• Target driven and organised

Please Note: We do not contact or write to unsuccessful candidates. If we have not contacted you within 48 hours of your application, you should presume that your application was unsuccessful. By applying for this vacancy, you are permitting Oakley Recruitment to contact you and retain your details. In compliance with the regulations (April 2004) in place under the employment agencies act, Oakley Recruitment will require proof of identification. A copy of your passport, birth certificate and NI number will be required, as part of your interview process