Customer Care Executive

Customer Care Executive
Location: Gormanston, Co. Meath
Hours: Full-time, office-based (with some field exposure alongside colleagues)

• Salary dependent on experience
• Company profit share scheme
• Private Healthcare
• Life assurance

If you enjoy working with people, enjoy keeping things running smoothly, and want a role where you can genuinely make a difference with animals, this could be a good fit.

This is an opportunity to join a specialist business within the veterinary sector, supporting customers who rely on diagnostic technology to care for animals. You’ll be part of a small, knowledgeable team, with ownership of customer relationships and becoming a key point of contact from day one.

The role

This is a customer-focussed position where you’ll be the link between customers, service engineers, sales and internal teams.

You’ll be:

• Managing day-to-day customer enquiries via phone and email
• Building strong, long-term relationships with veterinary clients
• Coordinating service and repair processes with the technical team
• Supporting the sales process by creating opportunities and orders on SAP
• Managing service contracts, particularly within endoscopy
• Liaising with internal departments including finance, marketing and operations
• Keeping records accurate and up to date across systems

The role is mainly office-based, with up to 10-15% time spent out in the field accompanying sales and service colleagues, giving you exposure to customers and how the equipment is used in practice.

About You

• Customer service experience, ideally in a technical or product-based environment
• Experience supporting or working alongside sales teams
• Strong organisation and attention to detail
• Confident communicator, both written and verbal

Veterinary experience is a bonus, but not a requirement.