Customer Contact Advisor

Customer Contact Advisor

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Customer Contact Advisor

Location:          Ashington/Durham

Contract:          Permanent

Hours:               25 hours per week

Salary:               £17,550 per annum

Closing Date:  5pm 28th May 2026.

Are you passionate about delivering great customer service? If so, our Customer Contact Advisor post is for you! 

About the role:

An opportunity has arisen for a Customer Contact Advisor to join our Contact Team based at our offices in Ashington or Durham.

As a Customer Contact Advisor, you will be predominantly dealing with repair requests and on occasion more general enquiries.

Sometimes the nature of these calls will involve people experiencing difficult situations where problem solving, and customer service skills are essential. You must also be proficient in using various IT systems.

Please see the attached role profile for more information.

About you:

Are you interested in a career with an organisation committed to making a difference to customers, tenants and communities? 

Are you passionate about delivering front line call handling and looking for a new opportunity challenge?

You’ll need excellent communication skills and a team focused approach to work to succeed in this role.

The Benefits: 

• 28 days annual leave + bank holidays, pro-rata for part time employees.
• Working from home opportunities, if applicable to your role, part-week.
• Health cash plan membership so you can save money by claiming cash back – over £1000 each year - towards essential healthcare such as dental, optical, physio and loads more.  We’ll also cover the costs of including any dependent children in the scheme – up to the age of 21 or 24 if in full time education – that you may have.
• Access to savings on gym memberships plus cash back and discounts on purchases from major retailers including supermarkets, travel, cinema and more.
• Generous pension scheme with life insurance of 3 x salary.

About us:

• We’re all about helping people in need of housing.  We believe a good home makes lots of other things possible, so we provide great homes and services that do just that.
• We’ve built Bernicia to be a business that people want to be a part of.  We’re one of the North East’s largest and most successful housing providers; building, renting, selling and managing homes as well as providing services to over 60,000 customers.
• We operate within a set of simple, but effective values, which blend perfectly to create our unique ‘Bernicia Way’ culture. This ensures we are customer focused, through working together, respecting each other, being accountable for our actions and demonstrating integrity and leadership.

Interviews are expected to be held the week beginning 1st June 2026.

We reserve the right to close this vacancy earlier than advertised, should we receive a large volume of applications.

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The Group is fully committed to the promotion of equal opportunities and we particularly welcome applicants from groups who are currently under represented at Bernicia.