Customer Contact Specialist

Vibe Recruit is partnering with a leading Occupational Health provider to recruit a Customer Service Specialist for their busy and growing team based in Abingdon.

This is an excellent opportunity for someone with strong customer service and administration experience who enjoys working in a fast-paced environment where attention to detail and customer satisfaction are key.

As the first point of contact for customers, you'll play a vital role in delivering an exceptional customer experience, managing bookings, resolving queries, and supporting the smooth delivery of Occupational Health services.

Key Responsibilities

• Respond to customer enquiries via phone and email in a professional and timely manner
• Manage bookings for Occupational Health services and guide customers through the process
• Coordinate clinic schedules and appointments, ensuring all information is accurate
• Liaise with third-party suppliers to ensure services are delivered efficiently
• Work closely with internal departments, including Clinical and Laboratory teams
• Ensure all work is completed in line with company procedures, KPIs and service standards
• Provide administrative support to the wider team as required
• Maintain accurate records and update internal systems

What We're Looking For

• Previous experience in a customer service, administration or contact centre environment
• Excellent verbal and written communication skills
• Strong organisational skills with the ability to prioritise workload effectively
• Good IT skills, including Microsoft Word, Excel and Outlook
• A customer-focused approach with excellent attention to detail
• Ability to work well both independently and as part of a team

Desirable Experience

• Experience using Salesforce or similar CRM systems
• Previous experience within healthcare, occupational health, medical or service-based industries

What's On Offer?

• £14.90 per hour
• Monday to Friday working hours (9:00am - 5:00pm)
• No weekend work
• Monthly pay
• Supportive team environment
• Opportunity to join a respected and growing organisation
• Ongoing training and development opportunities

If you're a motivated and customer-focused individual looking for your next opportunity, we'd love to hear from you.

Click apply or call Gemma for more information (phone number removed)

Vibe Recruit is acting as an Employment Business in relation to this vacancy.