Customer Coordinator

Customer Operations Coordinator  – 8 Month FTC

Ossett Based

£28000 - £30000 per annum

8 Month Fixed Term Contract - Until the end of November

Full-time (40 hours) or part-time considered

Elevation Recruitment are working with a growing business based in Wakefield who are looking for support with a Customer Operations Coordinator on a contract basis for around 8 months.

About the Role

This is a varied, hands-on role which is very busy. You’ll be responsible for maintaining customer records, supporting product performance checks, and coordinating engineer visits - ensuring everything runs smoothly and customers are well looked after.

You’ll be speaking regularly with customers, so patience, empathy, and clear communication are essential.

Key Responsibilities

• Contact customers to update and verify their details
• Monitor product performance via internal systems
• Identify and flag any issues or system glitches
• Arrange engineer visits where required (no cost to the customer)
• Manage and update Excel spreadsheets and internal databases
• Maintain both digital records and hard copy customer files
• Ensure ongoing audit compliance (e.g. chasing customer readings)
• Liaise with engineers and coordinate daily schedules
• Build knowledge of UK geography to support efficient planning
• Provide clear, friendly support - even when handling resistant customers

What We’re Looking For

• Confident and professional telephone manner
• Strong customer service skills, with patience and compassion
• Proactive approach
• Good level of IT literacy (Excel, Microsoft Teams, internal systems)
• Highly organised with strong attention to detail
• Comfortable managing multiple tasks and priorities
• Practical, common-sense approach with solid life experience

Working Hours & Environment

• Monday to Friday, 8:30am – 5:00pm (30-minute lunch)
• Office-based initially (5 days per week) for training and support

If you are available to start in this role ASAP please apply now.