Customer Experience and Marketing Coordinator

Customer Experience & Marketing Coordinator

Cardiff- £30,000- 35,000

We are supporting a well-established, family-run home improvement business to in their search for a hands on Customer Experience & Marketing Coordinator. The company has built a strong reputation for quality products, professional installations and excellent customer service.

This is a varied, customer-facing role where you'll sit right at the centre of the operation in the showrrom, helping drive enquiries, supporting the sales team, and taking ownership of day-to-day marketing activity. It would suit someone who enjoys being busy, being in a front facing role and supporting back office who will have a genuine impact on how a business grows. We are looking for someone who can take ownership of the role, use their initiative to improve and grow.

What you'll be doing in the role:

• Welcoming customers into the showroom and providing a professional first impression
• Managing incoming enquiries, calls and appointments
• Supporting customers throughout their journey and ensuring excellent communication
• Coordinating lead follow-up activity and maintaining accurate records
• Supporting marketing campaigns, customer communications and promotional activity
• Creating and coordinating content for newsletters, social media and customer engagement initiatives
• Supporting showroom presentation, branding and local marketing initiatives
• Identifying opportunities to improve customer experience, processes and business performance

What experience we are looking for:

• Previous experience within customer service, sales support, office coordination and marketing support
• Confident communication skills and a professional approach as this role is "front of house"
• Proactive and self-motivated, with the ability to use initiative
• Good IT skills and confidence using CRM systems and digital platforms
• Experience with Canva, social media platforms or email marketing tools would be advantageous

What will you get in return:

• Salary of £30,000 - £35,000 (depending on experience)
• Monday to Friday, 8:00am - 4:00pm, plus every 3rd Saturday from 9:00am - 1:00pm
• Permanent full time role, fully office based
• Pension
• Various socials to be part of
• Long-term career development opportunities