Customer Experience Manager
Perfect Placement
Benefits:
- Up to £34,000 basic salary (negotiable based on experience)
- OTE of approximately £40,000
- 23 days annual leave plus bank holidays, increasing with service
- Company pension scheme
- Wellbeing support and employee assistance programmes
- Free eye care vouchers
- Discounted vehicle purchase schemes and servicing discounts
- Colleague car benefit offers
- Referral bonus of up to £1,000
- Ongoing manufacturer and in-house training
- Access to a discounted shopping portal
- Long-term career progression opportunities
- Lead, support, and develop the Service Advisor team to ensure high standards of customer service
- Manage daily service reception operations efficiently, maintaining professionalism at all times
- Identify opportunities to improve service delivery and optimise departmental performance
- Build and sustain positive relationships with customers and colleagues as a Customer Experience Manager
- Monitor and manage workloads to ensure tasks are completed to a high standard
- Support the Aftersales Manager in hitting departmental targets
- Uphold the dealership’s reputation for outstanding customer care during all interactions as a Customer Experience Manager
- Drive customer satisfaction and loyalty through proactive service management
- Current or recent experience as a Service Manager within a smaller dealership environment, or with prior senior Service Advisor experience ready to advance
- Strong leadership and communication skills
- Proactive approach to customer satisfaction and team development
- Ability to motivate and develop team members effectively
- Full UK driving licence with minimal points
- Demonstrable track record of delivering high-quality customer service and team management
Perfect Placement are the UK’s Leading Automotive Recruitment Agency so if you are looking for a Job get in touch today.
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