Customer Experience & Sales Administrator

Job Title: Customer Experience & Sales Administrator

Contract Type: Permanent

Location: Edgeware, London

Salary: Up to £31,000pa

The Opportunity

An exciting opportunity has arisen for a highly organised and commercially minded Customer Experience & Sales Administrator to join a fast-paced and growing business operating within a specialist retail and manufacturing environment.

This role is ideal for someone who thrives in a customer-focused position while also enjoying the commercial side of sales support and account development. The successful candidate will play a key role in supporting customers, processing orders, managing enquiries, and helping convert opportunities into sales.

Working closely with sales, customer service, warehouse, and production teams, this role offers excellent exposure across multiple business functions within a dynamic operational environment.

The Role

This is a hands-on and varied position that combines customer service excellence with proactive sales administration.

You will be responsible for managing customer enquiries, processing orders accurately, supporting quote conversion activity, and ensuring customers receive a high level of service throughout the order journey.

The role requires someone who can balance attention to detail with strong communication skills and commercial awareness.

Key Responsibilities

Sales & Customer Support

• Act as a key point of contact for customer enquiries via phone and email
• Support the conversion of quotations into confirmed sales
• Identify opportunities to upsell and cross-sell products where appropriate
• Provide product information and support customers with order-related queries
• Build strong customer relationships through professional and responsive communication

Order Processing & Administration

• Process customer orders accurately and efficiently
• Maintain and update customer and order records within internal systems
• Provide updates on delivery schedules, lead times, and stock availability
• Support the management of CRM and ERP systems
• Prepare reports and assist with sales administration activities

Operational Coordination

• Liaise with warehouse and production teams to support timely order fulfilment
• Support issue resolution relating to orders, logistics, or customer concerns
• Assist with inbox management and ensure service levels are maintained
• Participate in weekend rota support and occasional operational events where required

About You

• Previous experience in customer service, sales administration, or order processing roles
• Strong organisational skills with excellent attention to detail
• Comfortable working within a fast-paced environment with multiple priorities
• Confident communicator with strong relationship-building skills
• Commercially aware with an interest in sales and customer engagement
• Strong IT skills including Microsoft Office and CRM/ERP systems
• Positive, proactive, and team-oriented approach

Desirable Experience

• Experience within retail, manufacturing, distribution, or operational environments
• Familiarity with CRM or customer support platforms such as Zendesk
• Experience working with ERP systems and order management processes

What’s On Offer

• Opportunity to join a growing and collaborative business
• Varied role with exposure across customer service, sales, and operations
• Supportive working environment with development opportunities
• Fast-paced and engaging operational culture