Customer Experience Specialist

Location: Telford, UK (100% on-site)
Contract: Full-time, Monday–Friday (37.5 hours per week)

Orion Electrotech is thrilled to be exclusively partnering with Industrial Physics (IP) — a global powerhouse of innovators, engineers, and problem-solvers who are redefining the future of test and measurement solutions.

With a portfolio of world-leading brands and a footprint in over 75 countries, Industrial Physics supports industries ranging from packaging and materials to food & beverage, medical, and electronics — helping protect the integrity of products and the reputation of global businesses.

Now’s your chance to be part of something extraordinary.

• Review Sales and Service quotes carefully, ensuring accuracy and compliance with company standards and business practices
• Process Sales and Service orders in alignment with quotes, contractual terms, and company policies
• Provide timely confirmations and updates to customers and internal stakeholders regarding order status
• Track delivery progress in collaboration with Supply Chain and Operations teams
• Manage ongoing transactional activities including returns, claims, updates, and administrative tasks
• Participate in weekly DVM meetings, providing proactive updates and escalating issues where necessary
• Prioritise and manage daily workload in line with CX team objectives and evolving business needs
• Prepare order-related documentation (e.g. certificates, bills of materials) as required
• Collaborate with cross-functional teams to resolve escalations within agreed timeframes (24–48 hours)
• Support intercompany transactions to ensure efficient order flow between sites
• Liaise with Operations on quality-related issues and track resolution progress
• Provide administrative support for post-purchase activities, including commissioning coordination where applicable

• Strong attention to detail with the ability to ensure accuracy across transactional processes
• Excellent organisational and time management skills, with the ability to prioritise effectively
• Proven ability to work cross-functionally and build strong internal relationships
• Confident communicator with a customer-first mindset
• Problem-solving mindset with the ability to adapt quickly to changing priorities
• Experience in order processing, customer service, or a similar operational role preferred
• Familiarity with ERP/CRM systems and order lifecycle processes is desirable

Click Apply, or contact Jamie Garcia - Courtice for more info: (url removed)

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