Customer Help Desk Advisor

Location: Medway, Kent
Salary: £27,000 per annum
Job Type: Full-time, Permanent

We are looking for a friendly and proactive Customer Service Help Desk Advisor to join our team in Medway. You will be the first point of contact for customers, ensuring all enquiries are handled efficiently and professionally while delivering an excellent customer experience.

• Respond to customer enquiries via phone, email, and live chat
• Log, track, and manage support tickets within the help desk system
• Troubleshoot customer issues and provide effective resolutions
• Escalate complex issues to the appropriate teams when required
• Maintain accurate records of customer interactions
• Work closely with internal departments to ensure timely resolution

• Previous experience in a customer service or help desk role
• Strong communication and interpersonal skills
• Excellent problem-solving ability
• Comfortable working in a fast-paced environment
• Good IT skills and experience with CRM or help desk systems
• A professional, positive, and team-focused attitude

• Competitive salary of £27,000
• Opportunities for training and career progression
• Supportive and collaborative working environment
• Holiday allowance and pension scheme

If you are passionate about delivering excellent customer service and are looking for your next opportunity in Medway, please submit your CV for consideration.

Huntress Search Ltd acts as a Recruitment Agency in relation to all Permanent roles and as a Recruitment Business in relation to all Temporary roles.

We practice a diverse and inclusive recruitment process that ensures equal opportunity for all we work with, irrespective of race, sexual orientation, mental or physical disability, age or gender. As an organisation, we encourage applications from all backgrounds and will ensure measures are met when required, to allow a fair process throughout.

PLEASE NOTE: We can only consider applications from candidates who have the right to work in the UK.