Customer Interaction Specialist - FTC (3 months)

Do you want to be a valued part of the critical infrastructure that serves communities across Europe and beyond? Are you looking for a position in which you can set direction and help shape our company? If so, then you could be the newest addition to our team as a Customer Interaction Specialist.

Be part of the movement - and play your part.   

About the role  

Working any 5 days from 7 (Monday to Sunday) on a 24‑hour per week contract, with shifts between 08:00–18:00, this is a 3‑month fixed term contract with the opportunity to work additional hours.

In this role, you’ll support our customers by delivering excellent service across phone, email, chat, and online platforms. You’ll help manage bookings, resolve queries, and identify opportunities to enhance the customer experience.

You will be responsible for:

• Handling reservations and responding to customer enquiries across multiple channels

• Resolving customer queries, requests, and complaints at the first point of contact

• Providing a professional, friendly, and efficient service at all times

• Proactively contacting customers to promote products and services

• Identifying opportunities to cross‑sell and upsell where appropriate

• Accurately updating systems and maintaining customer records

• Working closely with your team to deliver a consistent customer experience

About you 

You’ll be a confident communicator with strong customer service skills and the ability to build rapport easily. Previous contact centre experience is desirable but not essential, what matters most is your attitude, communication style, and willingness to learn. You’ll be comfortable using computer systems, have strong attention to detail, and be able to multitask while maintaining quality.

You’ll thrive in this role if you’re friendly, people focused and enjoy working as part of a team. Flexibility is key, as you’ll be working across a range of shifts including evenings and weekends. A positive mindset, strong conversational skills, and a commitment to delivering great customer experiences will help you succeed.

We think the strongest teams are built on diversity and inclusivity. Contrasting opinions, varied skills and strong characters bring out the best in us all. And we cannot wait for you to join.   

Working at DFDS  

Join the movement and grow with us.  

Now about what we can give you. You’ll be able to access some fantastic benefits such as:

• Life assurance cover

• Contributory company pension scheme

• Holiday Purchase Scheme

• Free ferry travel for up to 4 guests between Dover and Calais / Newcastle and Amsterdam with no limit on trips

• Full employee assistance programme including:

• Proactive financial, emotional, mental, and physical health care support including face to face counselling, fast 24/7 access to a GP, a second medical opinion and legal support for colleagues and their family.

• Huge range of retail discounts from high street and online retailers

• Cashback on health care including dental, optical, physiotherapy, prescriptions, specialist consultations and much more.

• Access to myStrength, our Wellbeing platform, which has plenty of content to support and improve your mental wellness needs.

• Access to mental health first aid and opportunity to join support webinars with a focus on all areas of positive wellbeing.

While you’re with us, we want you to develop. At DFDS, we believe that development happens first and foremost through activities in the workplace. We will also offer training courses that can support you in your role, if needed.   

Are we a match? Then what are you waiting for? Apply Now.   

If you think your personality, skills, experience, and desire match this role, we’d love to hear from you. Please send us your CV as soon as possible, as we’re keen to meet potential candidates on an ongoing basis.   

We look forward to hearing from you.