Customer Liaison Officer

📍 Location: Chester
📅 Contract: 4 weeks
💷 Rate: £18 per hour
🕒 Hours: Monday to Friday, 8:00am – 4:30pm
🚗 Travel: Required (mileage reimbursed)
⚡ Start Date: Immediate

The Opportunity

We are currently seeking a Temporary Customer Liaison Officer to join a busy and fast-paced team. This is a field-based role covering the Chester area. 

You will act as a key point of contact between customers, site teams, and stakeholders, ensuring clear communication and a positive customer experience throughout project delivery.

Key Responsibilities

• Act as the main point of contact for residents and customers
• Handle sensitive situations with professionalism and empathy
• Liaise with site teams, contractors, and internal departments
• Provide clear updates and manage customer expectations
• Maintain accurate records using Microsoft Office systems
• Support the smooth delivery of works by ensuring effective communication

Essential Requirements

• Previous experience in a similar customer-facing or liaison role
• Strong communication skills and ability to manage sensitive situations
• Resilient with confident negotiation abilities
• Proficient in Microsoft Office
• Full UK driving licence and access to a vehicle (mileage reimbursed)

Desirable Skills & Experience

• Experience within a regulated or customer-focused service environment

This is a great opportunity for someone available to start immediately and looking for a long-term temporary role within a supportive and dynamic team.

If you’re interested or know someone suitable, please apply or get in touch as soon as possible.