Customer Relations Advisor

About Gilmartins

Gilmartins is a family owned and run business; our staff are valued and our ethos is to promote from within. Where your career progresses with us is shaped by your own ambition, personal drive, performance and skills – it’s all in your hands!

We work in social housing and provide reactive repairs for local authorities and housing associations.

The Role

We are looking to recruit an experienced Customer Relations Advisor to work in our  Head Office in Houghton Regis.

Main Responsibilities:

• Reviewing tenant complaint details received from the client
• Telephone tenant to acknowledge their complaint and confirm action plan / next steps
• Investigate details of complaint by reviewing job order, photographs, job notes and provide information to client
• Liaise with all parties and manage complaint to successful outcome
• Attend monthly meetings (via Teams) to review complaints

Essential Skills / Experience for this role:

• Excellent communication and listening skills
• Experience in complaint handling would be an advantage
• Minimum of 1 year working in fast-paced call centre
• Excellent telephone manner and administration skills

Company Benefits:

• Excellent career development opportunities
• Employee Welfare Scheme – access to a range of support and advice by telephone and a via a mobile phone app
• Free group Personal Trainer sessions after work every Thursday
• Hamper at Christmas

This is a full-time office-based (not remote working) position.

Our hours of work are 8am to 5pm Monday to Friday and this role requires working 1 Saturday or Sunday each month. Extra hours are paid at standard rate in addition to salary.