Customer Relations Executive

Salary: £30,000 - £35,000

We are seeking an experienced Senior Customer Relations Executive to take full ownership of the complaints process within a customer-focused organisation.

You will manage complaints end-to-end, ensuring fair, timely resolutions while meeting regulatory standards. This role requires strong investigative skills, attention to detail, and an empathetic, professional approach.

• Manage and resolve complaints efficiently and fairly
• Investigate cases and produce clear written responses
• Ensure compliance with regulatory requirements (e.g. FCA)
• Maintain accurate records and reporting
• Analyse trends and drive process improvements
• Liaise with internal teams and external stakeholders
• Support colleagues with complaint handling
• Oversee customer review platforms (responses only)

• Complaints handling experience within insurance
• Good understanding of regulatory requirements
• Strong communication and problem-solving skills
• Highly organised with excellent attention to detail
• Customer-focused, empathetic, and resilient
• Able to manage multiple cases effectively
• Proficient in Microsoft Word and Excel

An excellent opportunity to lead a key function and drive improvements in customer experience within a dynamic environment.

Adecco acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. The Adecco Group UK & Ireland is an Equal Opportunities Employer.

By applying for this role your details will be submitted to Adecco. Our Candidate Privacy Information Statement explaining how we will use your information is available on our website.