Customer Relationship Manager

Customer Relationship Manager, Basildon

Salary: £30,000 - £35,000

I’m delighted to be supporting my client in their search for a confident and organised Account Manager to take ownership of a key customer programme. You’ll be responsible for keeping things running smoothly across delivery, cost, quality, and customer communication, while working closely with teams across the business.

This is a hands on role where you’ll have real influence, driving performance, solving problems, and stepping in early if a programme needs recovery.

Key responsibilities will include:

• Managing a major customer account and acting as the main point of contact
• Making sure parts are delivered on time, to cost, and to the right quality standard
• Producing clear programme updates for internal teams and customers
• Planning and managing despatch schedules
• Maintaining and improving customer demand signals
• Leading recovery activity if performance slips
• Creating visual dashboards to track progress against targets
• Working with cross functional teams on improvement and growth projects
• Leading by example and promoting positive standards of behaviour

Criteria:

• Strong knowledge of production environments and customer relationship management
• Experience working within a manufacturing / engineering environment or similar
• Experience working in busy, performance focused operations
• A practical problem solver who can make sound decisions under pressure
• Commercially aware with a strong customer focus
• A confident communicator
• Comfortable working independently, but equally strong in a team environment