Customer Retention Manager
ACS Staffing Solutions
Hours – Monday – Friday
Salary - Up to £32,000 per annum
Location - Northampton
We’re working with a fast-growing, international organisation to find a Customer Retention Manager who thrives on building relationships, solving problems, and keeping customers coming back for more.
You’ll take ownership of high-value customer accounts, ensuring they stay engaged, satisfied, and loyal. From analysing performance data to supporting key meetings, you’ll play a central role in delivering a best-in-class customer experience.
What You’ll Be Doing
- Build strong relationships with key B2B clients
- Monitor customer performance, orders, and KPIs
- Prepare reports, insights, and meeting materials
- Support contract renewals and customer communications
- Work closely with sales, operations, and supply chain teams
- Proactively resolve issues and improve customer satisfaction
- Experience in customer service, retention, or account management (B2B preferred)
- Strong analytical mindset with attention to detail
- Confident communicator who enjoys client interaction
- Highly organised with the ability to manage multiple priorities
- Comfortable using CRM systems and reporting tools
- A proactive, solution-focused attitude
- Opportunity to work with international clients across Europe
- Occasional travel and client interaction
- A collaborative, supportive team culture
- Real ownership and the chance to make a difference
Apply today for a confidential conversation with Gabriella Saunders at ACS Staffing Solutions!
Apply Now →
Application opens at the source listing. Free for jobseekers.