Customer Retention & Sales Advisor

📍 Edinburgh Gyle
💰 £26,750 - £28,660 + 10% Annual Bonus
⏰ Full-Time | Permanent

Do you enjoy speaking with customers, building relationships, and finding solutions that genuinely help people?

Whether you're currently working in a contact centre, customer service environment, account management, or have experience in outbound calling, this could be the perfect opportunity to take your career in a new direction.

We're looking for motivated, customer-focused individuals to join a successful and growing team where your personality, communication skills, and drive to deliver great service matter just as much as your previous sales experience.

✔ Competitive salary of £26,750 - £28,500

✔ 10% annual performance bonus

✔ Modern Edinburgh Gyle office location

✔ Full training and ongoing development

✔ Clear opportunities to build commercial and sales skills

✔ Supportive team culture with genuine career progression opportunities

✔ A role that combines customer service, relationship building, and sales

✔ The chance to make a real impact by helping customers get the most value from their services

As a Customer Retention & Sales Advisor, you'll play a key role in supporting existing business customers. You'll engage with customers through outbound and inbound conversations, helping them renew contracts, understand available services, and identify solutions that best meet their needs.

This isn't a hard-sales environment. Success comes from building trust, understanding customer requirements, and delivering an excellent experience while achieving commercial objectives.

You'll be responsible for:

• Speaking with existing customers regarding contract renewals and service agreements

• Identifying opportunities to introduce additional products and services where appropriate

• Handling customer enquiries and guiding customers through available options

• Building strong relationships through professional phone and email communication

• Resolving customer queries and ensuring a positive customer experience

• Working collaboratively with colleagues to achieve team and business goals

• Maintaining accurate customer records and updating CRM systems

• Supporting contract administration activities to ensure a smooth customer journey

• Continuously developing your skills and contributing to a positive team culture

We're keen to hear from people who enjoy talking to customers and are motivated by achieving results.

You may currently work in:

• Contact Centres

• Customer Service

• Retentions

• Account Management

• Business Development

• Sales Support

• Hospitality or Retail environments with strong customer interaction

Most importantly, you'll bring:

• Excellent communication and relationship-building skills

• A positive, resilient, and customer-first attitude

• Confidence speaking with customers over the phone

• A desire to learn and develop commercial skills

• Strong organisation and attention to detail

• The ability to work both independently and as part of a team

• A proactive approach to solving problems and delivering great customer outcomes

• Experience using CRM systems or Microsoft Office (advantageous but not essential)

This is an excellent opportunity for someone who enjoys customer interaction but is looking to broaden their experience, develop sales and commercial skills, and join a business that genuinely invests in its people.

If you're ambitious, customer-focused, and ready for your next career move, we'd love to hear from you.

Search is an equal opportunities recruiter and we welcome applications from all suitably skilled or qualified applicants, regardless of their race, sex, disability, religion/beliefs, sexual orientation or age.