Customer Service Administrator

Location: Sheffield
Working Pattern: Monday to Sunday on a rota basis
Working Hours: 8:00 AM - 4:30 PM (flexibility may be required during peak periods, including student move-in and move-out weekends)
Reporting To: Assistant Scheme Manager

We are seeking a friendly, organised, and proactive Customer Service Administrator to join our student accommodation team in Sheffield. This is an exciting opportunity for someone who enjoys providing excellent customer service and supporting the day-to-day operation of a busy residential scheme.

• Acting as the first point of contact for student enquiries via telephone, email, letter, and face-to-face interactions, directing queries to the appropriate team members where required.
• Handling a wide range of enquiries from students, parents, universities, and other business stakeholders.
• Providing excellent customer service, ensuring enquiries and feedback are responded to promptly and professionally.
• Resolving customer issues where possible or escalating them through the appropriate channels.
• Managing incoming and outgoing post, including overseeing the student parcel collection system.
• Carrying out front-of-house and reception duties.
• Preparing written correspondence and administrative documentation as requested by the management team.
• Receiving and processing student payments.
• Supporting the Scheme Manager with financial administration, including daily cash and card banking reconciliation and updating booking systems with payments received and additional charges.
• Preparing arrival packs for new residents.
• Creating and distributing notices and signage across the scheme.
• Checking returned licence agreements and ensuring all required documentation has been received.
• Conducting room viewings for prospective residents.
• Providing administrative support to the Assistant Scheme Manager as required.
• Working closely with the marketing team to promote the accommodation and identify new marketing opportunities.
• Assisting with the organisation and hosting of on-site social events for residents.

• Supporting the wider team with ad hoc duties as required to meet business needs.
• Assisting during busy operational periods, including student move-in and move-out weekends.
• Conducting and documenting regular inspections of resident studios.
• Maintaining accurate records and ensuring administrative tasks are completed efficiently.

• Strong customer service skills and a passion for helping people.
• Excellent communication skills, both written and verbal.
• Strong organisational skills with the ability to manage multiple tasks effectively.
• Good IT skills, including experience using Microsoft Office and computer systems.
• A proactive and positive approach to work.
• Ability to work independently and as part of a team.
• Excellent attention to detail and problem-solving skills.

• Supportive and friendly working environment.
• Opportunity to work within a vibrant student accommodation setting.
• Training and development opportunities.
• No benefits in kind are attached to this role.

If you're an organised and customer-focused individual looking for a varied role in a fast-paced environment, we'd love to hear from you.

Adecco acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. The Adecco Group UK & Ireland is an Equal Opportunities Employer.

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