Customer Service Advisor
ACS Staffing Solutions
Customer Service Advisor
Location: Cranfield, Bedfordshire | Office-based
Salary: £26,000 - £28,000
Hours: Monday – Friday 8.00am – 5pm and every other Saturday 8am - 12.30pm
The Role
You’ll be the first point of contact for customers, handling enquiries, booking appointments and coordinating mobile technicians to ensure a smooth, professional service from start to finish.
Responsibilities
- Answer inbound calls and emails
- Book and schedule jobs for technicians
- Provide service advice and updates
- Manage diaries, admin and payments
- Liaise with insurers/suppliers
- Deliver excellent customer service throughout
Skills & Experience
- Customer service or call handling experience
- Strong communication and organisation skills
- Confident with systems and admin tasks
- Able to prioritise in a busy environment
- Automotive/service industry experience helpful but not essential
What’s on offer
- Permanent role with a growing local business
- Friendly team and full training provided
- Career progression opportunities
- Free parking
Apply now or contact Kelly for more information.
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