Customer Service Advisor
Insight Select
West Malling, Kent (Hybrid Working)
Permanent
£25,000 basic salary + £2,000 annual bonus
We are recruiting for a Customer Service Advisor to join a growing and well-established organisation based in West Malling. This is an excellent opportunity for someone with strong customer service and relationship-building skills who enjoys working in a fast-paced, professional environment.
Offering hybrid working, you'll typically spend 2-3 days per week in the office and the remainder working from home.
The Role
- Providing outstanding customer support via phone and email.
- Managing customer enquiries from initial request through to completion.
- Preparing quotations and helping customers identify suitable solutions.
- Maintaining accurate records and updating internal systems.
- Building strong relationships with customers and internal teams.
- Monitoring progress and ensuring service levels are consistently achieved.
- Previous experience in a customer service, account management or sales support role.
- Excellent communication skills, both written and verbal.
- Strong organisational and administrative abilities.
- High levels of accuracy and attention to detail.
- Confidence managing multiple tasks and priorities.
- A proactive and positive approach to customer relationships.
- £25,000 basic salary.
- Annual bonus of up to £2,000.
- Hybrid working (2-3 days in the office).
- 25 days holiday plus bank holidays.
- Ongoing training and development opportunities.
- A supportive team environment with genuine career progression.
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