Customer Service Advisor

The Customer Service Advisor role in the retail industry involves providing exceptional service to customers, ensuring their queries and concerns are addressed efficiently. This temporary position in Gateshead requires a focus on maintaining high standards of customer satisfaction.

Client Details

The employer is a well-established organisation within the retail industry, known for its commitment to customer service excellence. Operating as part of a medium-sized team, the company places a strong emphasis on delivering quality service to its clientele.

Description

• Respond promptly and professionally to customer enquiries via phone & email.
• Resolve customer issues and complaints with a focus on positive outcomes.
• Maintain accurate records of customer interactions and transactions.
• Provide detailed information about products and services to customers.
• Collaborate with team members to ensure seamless service delivery.
• Identify opportunities to improve the customer experience.
• Assist with administrative tasks related to customer service operations.
• Ensure compliance with company policies and procedures at all times.

Profile

A successful Customer Service Advisor should have:

• Previous experience in a customer-facing role, preferably experience within a telephony based role.
• Strong communication and interpersonal skills.
• Ability to handle challenging situations with professionalism and empathy.
• Proficiency in using computer systems and customer service software.
• Attention to detail and accuracy in managing customer data.
• Capability to work effectively in a fast-paced environment in Birmingham.
• A proactive approach to problem-solving and teamwork.

Job Offer

• Immediate start
• A chance to go perm!
• Weekly pay

If you are eager to contribute to a customer-centric team and meet the requirements, we encourage you to apply for this exciting opportunity.