Customer Service Advisor

Customer Service Advisor

Location: London, W1G
Salary £15ph PAYE (Temporary) 4 weeks, possible extension
37.5 Hours per Week – Rotational Shifts
The London Clinic

About The London Clinic

Established in 1932, The London Clinic is one of the UK's largest private hospitals, with eight state-of-the-art facilities located in the heart of London's renowned medical district around Harley Street.

As a charity, The London Clinic reinvests in cutting-edge treatments, technology, and facilities to provide exceptional care for patients while creating an outstanding environment for staff to thrive.

The Opportunity

Are you passionate about delivering exceptional customer service and making a real difference in people's lives?

The London Clinic is seeking enthusiastic and compassionate Customer Service Advisors to join their busy and supportive team. This is a fantastic opportunity for individuals who enjoy helping others and take pride in providing an outstanding customer experience.

As one of the first points of contact for patients, you will play a vital role in creating a positive and reassuring experience throughout their healthcare journey.

Key Responsibilities

• Manage patient bookings for consultant appointments, diagnostic scans, pre-assessments, and inpatient procedures.
• Provide excellent customer service via telephone, email, and face-to-face interactions.
• Support patients throughout their booking journey, answering queries and providing guidance.
• Liaise with consultants, clinical teams, insurers, and patients to ensure appointments and treatments are arranged efficiently.
• Confirm treatment authorisations and insurance details where required.
• Resolve booking issues and last-minute changes professionally and efficiently.
• Maintain accurate records using internal systems and databases.
• Support the smooth running of patient pathways across multiple hospital sites.

About the Role

Several opportunities are available across The London Clinic's Customer Service teams:

• Telephone-based Customer Service Advisor positions
• Patient Liaison roles involve both patient-facing and administrative responsibilities

Successful candidates may work across multiple locations, including:

• 20 Devonshire Place
• 22 Devonshire Place
• Park Square West

This varied role offers a mix of patient interaction and back-office support within a fast-paced healthcare environment.

Skills & Experience

We are looking for candidates who have:

• Previous customer-facing experience within retail, hospitality, healthcare, customer service, or similar environments
• Excellent communication skills with a professional and confident telephone manner
• Strong written communication skills
• Good IT and computer literacy skills
• Excellent organisational skills and attention to detail
• The ability to work effectively under pressure in a busy environment
• A flexible, positive, and team-oriented approach
• A genuine passion for helping people and delivering outstanding service

Previous telephone-based customer service experience is desirable but not essential, as full training will be provided.

Working Hours

• 37.5 hours per week
• Rotational shifts Monday to Sunday
• Shift length: 7.5 hours
• Earliest start: 7:00 am
• Latest finish: 8:00 pm
• Approximately 1 Saturday in every 5 weeks
• Day off in lieu provided when working weekends

Apply today or call Fel on (phone number removed) for more information