Customer Service Advisor

Oakley Recruitment is working exclusively with a well-established, dynamic growing organisation based in Minworth. This is an excellent opportunity to join the team as a Customer Service Advisor on a full-time permanent basis

Culture and Environment
Our client's environment is a very welcoming and supportive team. They pride themselves on training and continuous support for new and existing employees. They have a fast-paced environment.

Personality
We are seeking an individual with exceptional attention to detail, who is a dedicated team player in the workplace. The ideal candidate will demonstrate a positive attitude and a strong commitment to both the team and their customers. If you are punctual and professional, and confident speaking to customers we encourage you to apply for this role! Training will be provided.

Reward

• Monday to Friday, 9am – 5:00pm, 1hr Lunch break
• 20 days holiday plus bank holidays rising to 24 days with length of service
• Discount on products
• Free parking

Duties & Responsibilities

• Customer service inbound and outbound
• Managing and responding to emails
• Processing quotes and orders through various systems
• Allocating and shipping of goods and order processing
• Identifying opportunities and logging on the database
• Updating and maintaining a database with accurate information
• Management of back orders and data management of customer orders
• Ensuring delivery to schedule of all orders

Skills and experience

• Experience delivering excellent service
• Good organisational skills
• Ability to work under pressure
• Flexible approach to changing priorities
• Excellent verbal and written communication skills
• Ability to work as part of a team and on own initiative

Please Note: We do not contact or write to unsuccessful candidates. If we have not contacted you within 48 hours of your application, you should presume that your application was unsuccessful. By applying for this vacancy, you are permitting for Oakley Recruitment to contact you and retain your details. In compliance with the regulations (April 2004) in place under the employment agencies act, Oakley Recruitment will require proof of identification. A copy of your passport, birth certificate and NI number will be required, as part of your interview process.