Customer Service Advisor

A client of ours in the Chelmsford (Writtle) area are recruiting a Customer Service Advisor to join their team. This is a full-time permanent position working a two-week varying rota (hours below) and paying £28,000 per annum depending on experience.

Please note that you must be able to drive due to the location of the business.

Key Duties include but are not limited to:

• Ensure a high level of customer service by telephone, live chat and email
• Advising customers on our range of products
• Processing orders over the phone
• Resolving delivery issues and tactfully dealing with occasional complaints
• Replying to enquires via email, live chat and over the phone
• General administrative tasks.
• Continually develop and increase product knowledge.

Skills and Experience required to be considered for this Customer Service Advisor position:

• Excellent verbal and written communication skills.
• 1+ years' experience within a call centre and customer service position (ideally within the manufacturing, construction or distribution industry).
• Complaint handling experience.
• Positive, can-do attitude.
• Computer literate.

Great Benefits to working for this company include:

• Bonus scheme
• Casual dress
• Employee discount
• Free on-site parking

Hours:
Week 1: Monday 7:30am - 5:00pm, Tuesday - Thursday 8:00am - 5:00pm and Friday 8:00am - 4:30pm
Week 2: Monday 8:00am - 5:30pm, Tuesday - Thursday 8:30am - 5:30pm and Friday 8:00am - 4:30pm

If you feel like you meet the above criteria & would like to be considered for this Customer Service Advisor position, please apply with your CV. #officejobs