Customer Service Advisor

Do you have effective customer facing administration experience? 

Do you consider yourself to be IT literate with great attention to detail? 

Are you based in or around Willenhall?

The Steelpark service centre is the UK’s largest steel distribution and processing centre, supplying coils, sheets and blanks to a variety of customers. The successful applicant will be someone who can work upon their own initiative and is proactive, reliable and a team player. 

Role - Customer Service Representative 

Pay - £13.33ph 

Location-  TATA Steel, Steelpark Way, Willenhall, Wolverhampton WV11 3SQ

After training, opportunity to work from home if preferred on X2 days (usually a Monday and Friday)

Shift pattern- Mon-Thu, 08:30-17:00 with a 45 minute unpaid break daily and Fri, 08:30-14:30 (no break)

(37.5 hours per week)

Duration- 6 months initially with the view to extend or transfer into a permanent position 

Start - ASAP (within 1-2 weeks)

Responsibilities:

• Offering customer support to stakeholders, both internal and external

• Building relationships with customers of full accounts to ensure they are fully supported 

• Being the liaison between customers, Tata Account Managers, Tata production staff and planning staff

• Conducting Order entry via internal systems and spreadsheets

• Signposting stakeholders in the right direction for queries you are unable to resolve 

• Providing quotations to customers in a timely manner 

• Highlighting potential order or supply issues with the customer as they arise

• Maintaining an accurate database at all times and master data 

• Ensuring accurate and full documentation in relation to customer orders, delivery notes and invoices 

• Recording and resolving customer complaints

• Being involved in customer service improvement interventions

• Collaborating data into IT systems

• Adhering to UK Health and Safety legislation and company policies relating to such at all times 

Experience needed:

• Prior experience in a customer facing administrative role 

• Previous experience working with numerical data 

• Capacity to operate with minimal supervision 

• Strong IT literacy skills with MS Office

• Experience with in house IT systems (SAP and/or Stratix would be an advantage)

• Confident telephone manner 

• Strong verbal and written communication skills 

• Excellent interpersonal skills 

• Ability to confidently negotiate, have difficult conversations and handle objections effectively 

• Exceptional attention to detail 

Benefits:

• Advice and editing on your current CV

• Dedicated team throughout your journey within the role

• Paid holiday of 35 days per annum including Bank Holidays 

• Free access to mental, physical and financial wellbeing portal 

• Exclusive online services including restaurant and retail discounts

• Chance to receive £300* for referring a friend

Does this role sound interesting? Apply today and a team member will be in contact if you meet our requirements. 

All applicants are subject to vetting checks including but not limited to: Right to work check, Medical assessment and reference check.