Customer Service Advisor

Looking for a Technical Services Customer Operations Helpdesk, supporting a fast‑paced and challenging 24/7, 365‑day Facilities Management environment. The role focuses on delivering high‑quality customer service and operational support.

Job role:

• Provide excellent customer service across all communication channels, handling every interaction professionally.

• Work towards agreed SLAs and KPIs to meet contractual targets.

• Communicate with customers, engineers, and managers to resolve queries quickly and keep the Helpdesk running smoothly.

• Work well with colleagues and contribute to a positive team environment.

• Follow company policies and complete required training to ensure a safe and compliant workplace.

• Follow your rota as set by your Team Leader and remain flexible to meet customer needs.

• Take part in team meetings with a proactive, problem‑solving attitude.

• Manage customer enquiries professionally, taking ownership to resolve issues and support complaint handling when needed.

• Respond to customer requests within required timescales to meet SLA and KPI expectations.

• Log, update, and complete all jobs accurately in the Helpdesk system.

• Follow all relevant procedures and approval processes to maintain compliance and audit standards.

• Understand contract requirements to avoid administrative errors.

MUST be able to pass a DBS check

Apply with CV or call Chelsea on (phone number removed)

RG Setsquare is acting as an Employment Business in relation to this vacancy.