Customer Service advisor

Part Time Customer Service Advisor
Salary: EVH Grade 5
Hours: 17.5
Location: Glasgow

We are seeking a skilled Customer Service Advisor to join a respected social housing organisation based in Glasgow. This is a front-line role handling enquiries across multiple channels, including phone, email, face-to-face, webchat, SMS, and social media. You will ensure customers receive timely, efficient, and high-quality outcomes while providing an excellent experience.

Key Responsibilities:

• Deliver excellent customer service and manage enquiries across all areas of the organisation
• Handle reactive requests including repairs, housing allocations, rent and payments, tenancy management, and anti-social behaviour
• Provide reception cover and support digital channels
• Take ownership of enquiries to resolve issues efficiently and reduce customer effort
• Liaise with internal teams and external agencies to ensure timely resolution
• Maintain accurate records and fully utilise customer management software

Requirements:

• Minimum of 1 year front-line customer service experience, ideally in a call centre or high-paced environment
• Excellent verbal and written communication skills
• Strong organisational skills and ability to prioritise effectively
• Customer-focused, proactive, and resilient
• Proficient in Microsoft Office

Desirable:

• Experience in social housing or housing management
• Knowledge of the Scottish social housing sector and relevant regulations
• Customer or housing-related qualifications

Only candidates with relevant experience should apply.

RG Setsquare is acting as an Employment Business in relation to this vacancy.