Customer Service Advisor

Strive are a UK wide Supply Chain & Logistics management recruiter.

Please visit  strive . co . uk  for additional roles across engineering, production, warehouse & transport operations.

Title:                    Customer Service Exec

Region:                Oxfordshire - OX29

Salary:                 £28k + Bens + Training + Prospects

Location:             Cassington

Work Environment:

•             Office based

•             Working hours: Monday to Friday 07.30 to 16.30 plus one in 6 Saturday on a rota basis) 07.00 to 12.00

•             PPE requirements in operational areas

Reporting to: Customer Service Team Leader 

About the Company: With over 50 years of experience, our client is an ever evolving & expanding specialist logistics company. They are investing in people, driving a greener future, and looking for motivated individuals to join them on the journey.

Summary: To deliver a reliable, high-quality customer service experience by handling calls, emails, and customer queries efficiently, resolving issues with confidence, and maintaining strong relationships with customers and internal teams.

•             Handling customer enquiries via phone and email.

•             Managing customer requests, queries and complaints.

•             Providing clear and confident responses to customers.

•             Working closely with internal teams and departments to resolve issues.

•             Maintaining accurate records and communication.

•             Managing order processing, payments, documentation and ensuring compliance with relevant regulations.

•             Be willing to learn and provide weighbridge cover as part of the wider team (full training provided).

Essential requirements

•             Minimum 1 year experience in a customer service role.

•             Experience in at least one of the following: Office-based customer service environment, Call centre / high-volume phone-based role, Customer-facing role involving regular phone and email communication.

•             Experience handling customer queries, complaints, or service issues.

•             Confident using the telephone as a main communication tool.

•             Basic computer literacy (Outlook and Microsoft Office).

•             Someone reliable, proactive and able to work independently.

Desirable

•             Experience using a CRM system.

•             Knowledge of Oxfordshire area.

•             Experience working in an office-based environment.

Ideal candidate?

•             You are confident dealing with customers, even in challenging situations.

•             You take ownership, solve problems and manage your time independently to stay productive.

•             You stay organised and maintain strong attention to detail when handling multiple tasks.

•             You are quick to learn new systems and adapt to changes.

•             You are reliable, communicate clearly and are a strong team player.

Benefits:

-              Generous holiday entitlement 24 days + Bank Holidays

-              Company pension scheme

-              Employee Assistance Programme

-              Full PPE & uniform supplied

-              Cycle to work scheme

-              Free flu jabs

-              On-site parking

This really is a fabulous opportunity, we look forward to your application.