Customer Service Advisor

Customer Service Advisor

Newcastle

We're recruiting for a Customer Service Advisor position that offers a refreshing change! Dive into a career filled with warm and hot inbound calls, surrounded by a delightful culture where every interaction is a pleasure.

This role offers a chance at a rewarding career with an exciting property developer, but here's the best part - you don't need prior property experience! We welcome applicants from all backgrounds who are passionate about delivering exceptional service and making a difference in people's lives.

What You'll Do:

• Be the friendly face of our client's company, providing expert guidance and information on their amazing homes available for rent - including key details such as pricing, layouts and features.
• Handle warm-hot inbound enquiries only, ensuring every customer feels valued and heard.
• Log all enquiries accurately and quickly into the CRM system, maintaining up‑to‑date and compliant records.
• Qualify leads confidently against set criteria to ensure customers are matched to the right homes.
• Utilise your exceptional communication skills to build strong relationships and rapport with prospective tenants.
• Work closely with our onsite teams to seamlessly coordinate viewings and assist with remote tours, ensuring customers receive top‑notch service every step of the way.
• Make occasional outbound follow‑up calls using the applicant database to progress warm leads where appropriate.
• Keep abreast of the latest developments, pricing updates and key messages from our client, empowering you to answer questions with confidence.
• Carry out simple system checks and updates to ensure records remain accurate, tidy and audit‑

What We're Looking For:

• A customer‑focused person with a passion for delivering outstanding service.
• Exceptional listening skills and a knack for building rapport over the phone.
• Strong IT proficiency, including Outlook, Word and Excel, with the ability to learn new software quickly.
• A motivated self‑starter who thrives in a fast‑paced environment and adapts well to change.
• Experience managing a high‑volume workload, with excellent time management and organisational skills.
• A team player with a keen eye for detail and strong accuracy in your work.

Your Working Hours:.

35 hours per week on an alternating bi‑weekly pattern:

Weeks 1 & 3: Monday to Friday: 09:00 - 17:00

Weeks 2& 4: Tuesday to Friday: 09:00 - 17:00 and Saturday: 09:00 - 16:00

What You'll Get in Return:

• A basic salary of £24,000
• A great working culture with like‑minded individuals
• A proven career path with opportunities to progress
• A fantastic benefits package